Terms of service

Wrist Ritual – Terms & Conditions

Welcome to Wrist Ritual, your destination for stylish, high-quality bracelets designed for everyday wear, gifting, and personal expression.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase made through our website without physical interaction.

Durable Medium
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Wrist Ritual website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable law.

3. Company Information

Company Name: Cocoecom Limited
Registration: 81044603
Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG

4. Our Offer

At Wrist Ritual, we are committed to:

  • Providing stylish and high-quality bracelets
  • Offering a selection of chain bracelets, cuffs, charm bracelets, bangles, and other wrist accessories
  • Providing clear product descriptions, sizing information, and realistic product images
  • Showing transparent pricing, including applicable taxes and shipping charges at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Wrist Ritual reserves the right to cancel orders because of suspected fraud, pricing errors, incorrect product information, or stock availability issues.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify:

  • Items must be unused and unworn
  • Items must be returned in their original packaging
  • Items must be in a condition suitable for resale

7. Returns & Refunds

Return shipping costs are the customer's responsibility unless the product received is defective, damaged, or incorrect.

Returned items must be in their original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD, unless otherwise stated on the website.

Wrist Ritual reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties, import taxes, or other local charges where applicable.

9. Product Quality & Warranty

Products are checked before shipping.

Please be aware that:

  • Product colors may vary slightly because of lighting, photography, or screen settings
  • Minor differences in finish, texture, size, or appearance may occur because of materials and manufacturing methods
  • Bracelet sizing may vary slightly depending on the style and design

Any product issue should be reported within 14 days of delivery.

Warranty coverage does not apply to:

  • Misuse or improper handling
  • Normal wear and tear
  • Scratches caused by everyday use
  • Damage caused by water, moisture, perfumes, chemicals, or unsuitable cleaning products
  • Damage caused by excessive force or incorrect use
  • Damage caused by improper storage

10. Shipping & Delivery

Orders are shipped to the delivery address provided during checkout.

Estimated delivery may take approximately 7 to 14 days, depending on the destination and shipping conditions.

Delays may occur because of customs processing, courier disruptions, weather conditions, public holidays, or high order volumes.

If an order cannot be delivered or is confirmed as lost, Wrist Ritual may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit cards, debit cards, PayPal, and other secure payment methods displayed during checkout.

For payment-related issues, please contact our customer support team.

12. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Approved complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Wrist Ritual aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or dispute resolution service where applicable.

14. Force Majeure

Wrist Ritual is not responsible for delays or failures caused by circumstances outside our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Transport disruptions

15. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer's country or region.

16. Changes to Terms

Wrist Ritual reserves the right to update or revise these Terms & Conditions when necessary.

Updated Terms will become effective once published on our website.